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GENERAL TERMS

GENERAL TERMS AND CONDITIONS FOR USING THE NLFORYOU E-SHOP

І. DEFINITIONS USED IN THESE GENERAL TERMS

1. "User" is anyone who has loaded in their browser the online website www.nlforyou.bg

 

2. "Order" is the individual request from the respective user through a request for the purchase of goods without registration, through a request for the purchase of goods by phone, request sent by e-mail.

 

3. "Services" are all actions performed by SENIORA LTD. during and / or on the occasion of offering, selling, and delivering goods from this e-shop.

 

4. "E-shop" - the current website www.nlforyou.bg, which offers products and services through e-commerce.

 

5. "Customer" is any person who has placed or wishes to place an order through the online store on the website: www.nlforyou.bg

 

ІІ. OWNER, COPYRIGHT

1. According to the CPA we provide you with the following information:

 

1.1. The owner of the e-shop www.nlforyou.bg and the trademark NLFORYOU is the company SENIORA LTD. established and existing according to the Bulgarian legislation with UIC BG160137403 and address of management Plovdiv, 26 Bulair Str.

 

1.2. The main characteristics of the products are described on the presentation page of the respective product.

 

1.3. The final price of the goods is written on the page for presentation of the respective product in Bulgarian levs (BGN). All prices listed on this site include VAT and do not include delivery prices. The delivery prices are indicated separately and represent the amount for delivery of the specific courier company, with which we have concluded a contract for deliveries with Postal Money Transfer (PMT).

 

1.4. When using the provided means of communication with us, there is no added value.

 

2. The content of the e-shop www.nlforyou.bg uses the reserved signs and brands, photos from the catalogs, texts, etc. of different companies, and the rights to these materials belong to the respective company. All other materials from the content of the site (including, but not limited to photos, graphics, text, illustrations, and design) are the property of SENIORA LTD. Their use for commercial, advertising, or other public purposes, use through public distribution, copying, publishing on other websites in the global network, the creation of derivative materials from the content of the e-shop, changes in content, transmission, display, reproduction of the content, creation of secondary materials are infringements of copyright and related rights and are prosecuted by law.

 

3. Identification of the user and his actions when using the e-shop www.nlforyou.bg is done through his IP address.

 

  1. REGISTRATION AND SHOPPING

1. Shopping through the online store www.nlforyou.bg is done in several ways

 

1.1 Shopping without registration. The order information contains a list of the ordered products, the customer's names, a contact phone number, and a delivery address. In case of purchase without registration, acceptance of these Terms and Conditions is required for each order, as well as acquaintance with the information in their part regarding personal data protection.

 

1.2 Order placed on a mobile device. The order information contains a list of the ordered products, the customer's names, a contact telephone number, and a delivery address. For telephone orders, the only possible method of payment for the goods is by Postal Money Order. It is assumed that when placing an order by phone, the Customer has previously read these General Terms and Conditions, including their part regarding personal data protection. If necessary, the opportunity to get acquainted with these General Terms and Conditions, including in their part regarding the protection of personal data, is indicated and explained to the Client when placing the order by phone.

 

  1. RIGHTS AND OBLIGATIONS OF THE PARTIES

1. The customer of the e-shop www.nlforyou.bg receives the right to order the offered products and services or to refuse or advertise them in the proper order.

 

2. The consumer has the right

 

2.1. To view, order by individual request and receive products from the online store www.nlforyou.bg according to the terms and conditions specified therein

 

2.2. To be informed about the status of your order.

 

2.3. On delivery of the ordered product / s or service to be performed at the delivery address indicated in the order, after payment of the sale price according to the procedure described in these "General Terms".

2.4. Has the right to replace or refuse to purchase any product purchased from us within 14 working days. For products, in promotion, this term is 7 working days. Products reduced to 50% or more are non-refundable and non-refundable. Products made to special individual orders are not subject to return and exchange. Upon return, 100% of the value at which the product was purchased is refunded, and this does not include transport costs. To be able to return or replace a product, you must follow the procedure described below, and your product must meet all the conditions for replacement / return. 

2.4.1 Procedure for refusal of purchase / exchange: 

* If you wish to return / replace a product, you must fill out a form and give it to our mail nl4you.orders@gmail.com. With this, you can send the products you want to return / replace to the Speedy Plovdiv Youth Home office. 

Return form

Replacement form

Contact us at 0893671371 if you have any questions.

* After receiving the shipment, our team will evaluate the suitability of the products for return / exchange. If the products meet all the return / exchange criteria, the new products will be sent to you within 5 working days or the money will be refunded by bank transfer within 14 days.

* If your products do not meet the return / exchange conditions, they may be sent back to you. 

2.4.2 Conditions for products for refusal of purchase / exchange

* We cannot accept return / exchange products if they are damaged, worn, or washed. 

* All products must be returned in the original packaging.

* All products must be with their original labels.

* Products must not be worn, washed, or have traces of use.

* All transport costs upon return / exchange are at the expense of the customer.

* After receiving the shipment, our team will evaluate the suitability of the products for return / exchange. If the products meet all the return / exchange criteria, the new products will be sent to you within 5 working days or the money will be refunded by bank transfer within 14 days.

3. The user is obliged to:

 

3.1. To pay the price that was current at the time of placing the order, according to the procedure described in these "General Terms".

 

3.2. Not to violate the rights and freedoms of citizens, by all laws and regulations in the country and in European rules, including by not providing personal data to data subjects other than himself.

 

3.3. To observe the internet ethics and the rules when using the products and services provided by SENIORA LTD.

 

3.4. Not to violate other people's property or non-property, absolute or relative rights and interests such as property rights, copyright, trademark, patent, moral law, confidentiality, trade secret, intellectual property rights, right to protection of personal data, etc.

 

3.5. To immediately notify SENIORA LTD. and the relevant authorities of any case of committed or discovered violation when using the provided services.

 

3.6. Take responsibility for the content of information that he publishes as comments and opinions on social networks or other platforms.

 

3.7 You will be held liable by the relevant authorities for publishing incorrect material and in all cases of malicious actions.

 

4. The e-shop www.nlforyou.bg has the right to:

 

4.1. To deny access.

 

4.2. To refuse orders without any costs for the user. In this case www.nlforyou.bg does not owe compensation in any way to the user, except to refund the amounts paid by the user in advance, when there are technical errors in the publication of information.

 

4.3. Edit the content of the website - such as existing prices, terms of use, products, services, information, photos, and more. at its discretion and at any time without notice. The new conditions enter into force at the time of their publication.

 

4.4. To use at its own discretion all comments, suggestions, ideas, etc., sent or suggested by the users of the e-shop www.nlforyou.bg. They remain the property of SENIORA LTD. and in this sense, the company is not limited in their use and is not obliged to pay any compensation to users for their comments, ideas, and suggestions.

 

4.5. To store materials and information used / located on the server on which www.nlforyou.bg is located or made available to third parties by a user, and to provide them to third parties and the relevant state authorities in cases where it is necessary to save the rights and legitimate interests, property and security of SENIORA LTD., as well as third parties, in cases of claims in connection with the violation of their rights in connection with used or disseminated information or materials, taking into account the applicable rules on personal data protection, as well as in the cases when the materials or the information are requested by state bodies by an explicit legal provision;

 

4.6. To terminate, suspend or change the provided services at any time without notifying the user when the latter uses the services in violation of these "General Terms".

 

4.7 To remove, block or prohibit any content without warning, which is contrary to ethical and moral norms and we consider dangerous to the services or users of the Site.

 

5. The online store www.nlforyou.bg:

 

5.1. It does not have the obligation and the objective possibility and does not control how the users use the provided services.

 

5.2. Does not guarantee the accuracy and completeness of the published product information.

 

5.3. Together with its suppliers or third parties shall not be liable under any circumstances for any damages, including but not limited to damages from lost profits, loss of information, or others resulting from the use, inability to use, or results from the use of e-shop www.nlforyou.bg. If as a result of using the online store www.nlforyou.bg, products or services from it on your part, damages occur, you assume all responsibility and all costs associated with the elimination of damages.

 

5.4. It is not responsible for possible differences in the colors of the purchased products due to specifics in the computer screens. The application for the purchase of specific products is considered to be the consent of the consumer regarding their type and quality.

 

5.5. Is not liable to users and third parties for damages and lost profits resulting from the termination, suspension, modification or limitation of services, deletion, modification, loss, inaccuracy, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or became available through the e-shop www.nlforyou.bg

 

5.6. Shall not be liable for damages caused to the software, hardware, or telecommunications equipment or for loss of data resulting from materials or resources sought, downloaded, or used in any way through the services provided.

 

6. The advice, consultations, or assistance provided by the specialists and employees of the e-shop www.nlforyou.bg in connection with the use of the services by the users do not give rise to any responsibility or obligations for SENIORA LTD.

 

  1. GOODS

1. The goods sold are the property of SENIORA LTD.

 

2. The customer sees on the site www.nlforyou.bg only the products that are currently available. If a customer makes an order for a product that is not available, he is immediately notified by phone

  1. PRICES AND TERMS OF DELIVERY

1. The delivery of products with a total value of over 80 BGN is at the expense of www.nlforyou.bg

 

2. The price for delivery on the territory of Bulgaria is 3.90 BGN.

 

4. Deliveries are made only after confirmation by the user by phone. A representative of the e-shop www.nlforyou.bg contacts the user by phone to confirm the order and specify the day and time for delivery during business hours.

 

5. Delivery to the address is made by courier from Monday to Friday between 9.00 and 17 hours (Saturday until 14 hours.). Deliveries are not made on Sundays and public holidays.

 

6. The delivery time is from 4 (one) to 5 (three) working days from the date of sending the delivery. SENIORA LTD. is not responsible for delayed shipment caused by the courier company.

 

7. Orders placed after 14.00 on working days are processed on the next working day. All applications from Saturday and Sunday are processed on Monday.

 

8. The consumer is obliged to check whether the contents of the shipment correspond to his order before paying the price. By paying the price of the order and delivery and placing the signature by the consumer on the delivery documents, the latter gives his consent to the type and content of the delivery.

 

9. The order is received only by the person who placed the order

 

10. If the goods are not delivered for various reasons upon delivery by courier, the same is obliged to visit the site a second time within the working day or the next working day. The repeated visit is carried out after an established telephone contact between the courier and the person who is a guarantor of the goods. The repeat visit is not paid for by the client.

 

11. In case of the advance payment and refusal of the customer to receive the order within 7 days, the value of the products is refunded in a manner specified by the customer, and the cost of payment is at the expense of the customer.

 

12. Due to non-compliance with the day and time of delivery set by the user or in case the customer refuses to receive his shipment and the payment is made in advance, SENIORA LTD. undertakes to refund the value of the products, reduced by the paid delivery fee.

 

13. The customer has the right to refuse an order within the statutory 14-day period.

 

14. In case of a wrong or missing product, the one desired by the customer is sent on the same or the next working day. The wrong product is replaced at the expense of SENIORA LTD. In case of a wrong or missing product, the customer does not pay an additional delivery fee.

 

15. In case of certain promotions, the customer may receive the right to free delivery and for orders worth less than BGN 80.

 

16. You can return a purchased product within 14 days from the date of purchase with a receipt attached. The condition for return is that the product is not used, in undamaged packaging and with the manufacturer's labels. Transportation costs are at the customer's expense. The money is refunded within 7 days from the date of receipt of the product back to us.

17. For the products on the site it is possible to apply only one discount code at a time. Discount codes cannot be applied to promoted products.

  1. METHODS AND TERMS OF PAYMENT:

1. Cash on delivery (COD)

 

2. Payment by bank card

  1. PROTECTION OF PERSONAL DATA

1. Provision of personal data to purchase products or services from the online store www.nlforyou.bg, you provide your personal data completely voluntarily - first and last name, address, and telephone number for contact and delivery to the user. The e-shop www.nlforyou.bg processes your personal data by the Personal Data Protection Policy adopted by it, these General Terms and Conditions, as well as on the basis provided by the applicable legislation for personal data protection, and in compliance with the requirements for such processing.

 

2. The online store www.nlforyou.bg:

 

2.1. Like most sites, it automatically collects information about your computer's hardware and software. This information may include your IP address, browser type and access times, and relevant website addresses. Detailed information about this type of personal data processing and the cookies used on the website of SENORA Ltd. can be found in our "Privacy Policy and Personal Data Protection".

 

3. Hyperlinks www.nlforyou.bg does not take any responsibility for the content, as well as for the way sites and suppliers external to SENIORA LTD. use your personal data. When visiting some of these sites, the user does so entirely at his own risk and responsibility.

 

4. Data for bank card payments, the Clients enter their data directly in a system to which SENIORA LTD. has no access and control.

 

5. Rules for personal data protection SENIORA LTD has adopted internal rules for personal data protection of SENIORA LTD's clients, including, but not limited to, SENIORA LTD's Privacy and Personal Data Protection Policy.

 

6. Information statement regarding the protection of personal data This part of the General Terms of Use of the services of SENIORA LTD. provides detailed information related to the protection of personal data of individuals when using online services and purchasing products provided by SENIORA LTD. The purpose of this part of the General Terms and Conditions is to inform the Client what personal data about him processes SENIORA LTD., the reasons why it processes and provides to third parties, how long these data are stored, what are the rights of the Client in connection with the protection of his personal data and how these rights can be exercised.

 

7. Categories of processed personal data SENIORA LTD. collects and processes in another way personal data to the extent necessary within the activities performed by it and to provide high-quality services. When using the website of SENIORA LTD., the company processes the following categories of personal data:

 

• identifying information: names / name and surname / IP address;

 

• contact information: e-mail address; phone number; messengers; 

 

• data related to habits and preferences:

 

• data related to ordering products provided by SENIORA LTD. (eg: data for previous orders through the website, through a created user profile);

 

• data collected by browsing the Client on the website of SENIORA LTD .: SENIORA LTD. uses for its website and for the provision of its online services, including when making online orders for the products offered by SENIORA LTD., the so-called. Cookies. These files are stored on the user's disk and store certain settings and data for communication with the system through the browser. Some of the cookies used by SENIORA LTD. are deleted after the end of each browser session (so-called "cookies" for individual sessions). Others remain on the device with which the system is accessed and allow the browser to be recognized on the next visit (so-called persistent cookies). Different browsers, in their settings, allow users to impose restrictions on the use and deletion of cookies. Refusal or restriction of the use of cookies may prevent the use of the services that SENIORA LTD. provides online. More information can be found in the Cookie Policy of SENIORA LTD.;

 

• personal data necessary for taking steps at the request of Clients before concluding a contract for ordering products;

 

• other personal data, as they are or may become necessary, to use the website for orders of products of SENIORA LTD. and / or the accompanying services necessary for the execution of the orders (eg: delivery).

 

8. Grounds and Purposes of personal data processing SENIORA LTD. processes (collects, stores, and uses) personal data for the Clients based on any of the following grounds and to achieve any of the following purposes:

 

a. Fulfillment of legal obligations of SENIORA LTD. SENIORA LTD. processes personal data about the Clients to fulfill legal obligations related to the provided services, including, but not limited to:

 

• conducting online trading.

 

• responding to a formal request from a duly authorized public or judicial body.

 

b. Execution of a contract concluded with or for the benefit of the Clients, or for taking steps at the request of individuals, data subjects, before concluding a contract SENIORA LTD. processes personal data for concluding and executing contracts for online ordering and sale of products offered by the Company, as well as to fulfill the rights and obligations under these General Terms and Conditions, as well as to provide information regarding the services to which potential customers have stated that they have an interest (eg receiving confirmation by email or phone for a successful order ), as follows:

 

• establishing relationships with new customers;

 

• concluding, amending, executing, and terminating contracts;

 

• communication with clients.

 

c. Objectives related to the legitimate interests of SENIORA LTD., as follows:

 

• internal reporting;

 

• collection of receivables; and

 

• inspection activities upon return of purchased products or refusal of an order. If it is necessary for SENIORA LTD. to perform additional processing for purposes other than those specified above in this part of the General Terms and Conditions, SENIORA LTD. will inform the Clients when it is necessary to obtain their consent. Due to the nature of the above type and volume of personal data collected when using the website of SENIORA LTD., in case of failure to provide some or all of them, SENIORA LTD. may be unable to provide the requested order or service.

 

9. Categories of recipients of personal data to fulfill the above objectives, SENIORA LTD. may disclose personal data to customers of the following categories of recipients:

 

• service providers that provide services on behalf of SENIORA LTD in or to use the SENIORA LTD website;

 

• independent agents or intermediaries (distributors);

 

• trade partners when or to use the website of SENIORA LTD. for placing orders (courier companies, postal operator, etc.);

 

• public or judicial authorities, upon request, in and to the extent permitted by law;

 

• other administrators on whose behalf SENIORA LTD may process personal data or who are joint administrators with SENIORA LTD;

 

• persons providing services for the provision and maintenance of equipment, software, and hardware used for processing (including storage) of personal data, for reporting payments, etc.

 

10. Transfer of personal data outside the European Economic Area (EEA) SENIORA LTD. may carry out an international transfer of data originating in the EEA when the European Commission has recognized a non-EEA country as providing an adequate level of data protection. For transfers to non-EEA countries whose level of protection is not recognized by the European Commission, SENIORA LTD. will either invoke a specific derogation applicable to the specific situation under the Regulation or apply one of the guarantees provided by the applicable legislation. In other cases, for the transfer of personal data outside the EEA, this is done based on the explicit consent of the Clients for the proposed data transfer, obtained in compliance with the requirements of the Regulation.

 

11. Periods of personal data storage SENIORA LTD retains personal data for the Clients for the length of the periods necessary either for compliance with applicable laws and regulations, or another period according to the requirements applicable to the activities of SENIORA LTD. The processing of personal data is based on the principle of minimizing data, depending on and for the purposes of orders placed by customers. Part of the data can be stored after the completion of the order requested by the Client to fulfill the legal obligations of SENIORA LTD. or for the purposes of the legitimate interests of the company.

 

12. Rights of the subjects in connection with the protection of personal data by the applicable regulatory requirements, the Client has the right to:

 

• information when collecting personal data from him or from third parties;

 

• the right of access to his personal data, in particular

 

:. confirmation whether personal data about him are processed by SENIORA LTD;

 

(ii). providing access to the data through a copy of the data that are being processed, as well as information about the purposes of the processing; the categories of personal data; the recipients or categories of recipients to whom the personal data are or will be disclosed; the terms for storage of personal data; the existence of a right to rectify or delete personal data or to restrict the processing of personal data, or to object to the processing; the right to appeal to a Supervisory Body (which in the Republic of Bulgaria is the CPDP); sources of personal data; the existence of automated decision making, including profiling.

 

• right of correction - to require the correction or completion of his personal data, if they are inaccurate or incomplete;

 

• the right to delete personal data when the grounds provided for in the applicable legislation are present;

 

• the right to restrict processing;

 

• right to data portability;

 

• right to object;

 

• its right not to be the subject of a decision based solely on automated processing, including profiling, which gives rise to legal consequences or otherwise significantly affects it;

 

• giving, changing or withdrawing consent for the processing of personal data when the reason for the processing is his consent. Clients can exercise their rights by submitting a written application to SENIORA LTD., in one of the following ways:

 

• by e-mail to the following e-mail address of the Company through a qualified electronic signature, by the Electronic Document and Electronic Certification Services Act;

 

• by mail to the address for contacts with clients of the Company by sending a notarized application to ensure identification of the applicant. In cases where the application is submitted by a legal representative of the applicant, or through a notarized representative of the applicant, the applicant should also contain a notarized signature of the person signed on behalf of the applicant.

 

13. Changes to the rules for personal data protection SENIORA LTD. informs the Clients about any significant changes to these General Terms and Conditions, including in their part regarding personal data protection, through its website or through other usual channels of communication.

 

14. Contact details in case of questions related to personal data protection In case of questions related to the processing of personal data according to these General Terms and Conditions, the Clients can contact SENIORA LTD. at the email address of the Company: office@nlforyou.eu or by phone: +359 893 671 371, which will consider their request For more information you can read our Privacy Policy of SENIORA LTD.

 

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