RETURNS & EXCHANGES
We endeavor to make returning or exchanging an order as easy and smooth as possible. Items can be returned or exchanged within 30 days of the receipt of the parcel for all full-price items, provided that NL4YOU return policy specified below is met.
To return or exchange an item you need to fill out the Return or Exchange Form. Once received the form we will email you and give you all details you need to send the items back.
Return & Exchange Policy
1. All full price items can be returned or exchanged within 30 days the receipt of the parcel
2. All items on Sale 40% and Above can NOT be returned or exchanged
3. All Thongs, Briefs and Swimwear items are NOT not edible for return of exchange
4. The cost of return delivery is NOT included in the refund
5. All original packaging and tags must be attached to the items when packages are sent back
6. Items that are damaged, worn, altered, and washed will NOT be accepted. NL4YOU keeps the right to decide if a returned item has been soiled
7. Once received, we will evaluate whether the item meets our return/exchange policy
8. Once evaluated and met the requirements, we will send the replaced item back to you or refund you for it. We’ll be using the same payment method you did whilst placing the order.
9. Returns that do NOT meet NL4YOU return policy will not be accepted and will be sent back to the customer at their expense
10. Refunds are processed within 5-7 working days. The delivery fee is not included in the refund.
NL4YOU guarantees all clothing to be free of damage or manufacturing defects for the first 30 days of use after purchase if our CARE instructions are followed. NL4YOU merchandise is delicate and can experience normal “Care and Tear” over time. Items received from us that occur to have damage or defects will be happily exchanged for the same at no cost. Exchanges are accepted when met the criteria for no sign of wash or wearing.