RETURN POLICY & EXCHANGES
We endeavour to make returning or exchanging an order as easy and smooth as possible. Items can be returned or exchanged within 28 days of delivery for all full price items and within 14 days of delivery for sale items, provided that NL4YOU return policy specified below is met. There is a standard delivery fee for returns.
*To return or exchange an item call us on +359 893 671 371 or email us on firstname.lastname@example.org with your order number, items you’d like to return or exchange and a reason.
*We will contact you within 3 days and give you all details you need to send the items back
*The cost of return delivery will be displayed to you as on our website
*All full price items can be returned or exchanged within 28 days of delivery
*All Sale items can be returned or exchanged within 14 days of delivery
*Make sure you include your name, phone and order number in the parcel you return to us
*Once received, we will evaluate whether the item meets our return/exchange policy listed below
*Once evaluated and met the requirements, we will send the replaced item back to you or refund you for it. Refunds are being sent to your bank account
*Keep all original packaging and tags attached to the items
*Returns that do NOT meet NL4YOU return policy will not be accepted and sent back to the customer at their expense
NL4YOU Return/Exchange Policy
NL4YOU accepts returns/exchanges of unused items by mail within 28 days of delivery
*All items must be sent back within 28 days of delivery. All Sale items must be sent back within 14 days of delivery
*Refunds are processed within 5-7 working days. Delivery fee is not included in the refund
*Items that are damaged, worn, altered and washed will not be accepted. NL4YOU keeps the right to decide if a returned item has been soiled
*All items must have their original NL4YOU Tags on and packages when sent back.
Note: Keep all NL4YOU original tags on the items and include their original packages when returning
SENIORA Ltd guarantees all clothing to be free of damage or manufacturing defects for the first 30 days of use after purchase if our CARE instructions are being followed. NL4YOU merchandise is delicate and experience normal “Care and Tear” over time. Items received from us that occur to have damage or defects will be happily exchanged for the same at no cost. Exchanges are accepted when met the criteria for no sign of wash or wearing.