DELIVERY INFORMATION

We aim to deliver all orders in line with the estimated delivery times below.

Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed.

DHL Shipping (available worldwide)

*All delivery times are estimated, we work closely with our partners to deliver your parcel as fast as possible. 

All orders are being Shipped from our Europe Warehouse.

If you have any questions you can send us an email - nl4you.orders@gmail.com

CUSTOMS, DUTIES & TAXES

All EU orders will NOT be subject to any import duties, fees & taxes

For orders outside the EU any import duties, fees & taxes must be paid by the person receiving the parcel. SENIORA LTD has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, ask for additional information and in rare cases, they may also delay delivery.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

UK DELIVERIES

What extra delivery fees do I have to pay post - Brexit when buying online?

All shipments to the UK will be subject to import VAT fees on top of the order price.

What is import VAT fee?

This is a fee currently paid on goods sent to the UK from abroad, but instead of the normal VAT you would pay at the checkout for your items, you’ll pay ‘import VAT’ on the total cost of the item and shipping and handling costs accrued when the courier brings the purchase to the UK. The usual UK Import VAT rate is 20%.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 I'M STILL WAITING FOR MY ORDER

Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.

If your order doesn’t arrive or is missing something, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you. If you do not notify us within 30 days we will be unable to investigate or replace any missing items.

Understanding Fabric Care and how to Keep Your Fabrics Looking Great?

To maintain your new underwear, you have to take care of them in their best condition! Follow our care recommendations for delicate hand washing and you will keep the shiny foil, delicate lace, colors, and fine fabrics.